Information Technology Change Management Process steps for Standard changes

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Step 1  
Customer contacts Service Desk (SD) with a Standard Request for Change  

Step 2
SD creates a ticket for Customer
  • This ticket will be of type Request for Service.
Step 3
Work is assigned
  • Work is assigned from the queue via ticket #.
Step 4
Change is implemented in production
  • These Changes may be done outside of predefined change windows.
  • The SD informs the customer of the standard RFC status.
Step 5
The Configuration Management System is updated for all the Configuration Items within this Standard Change

Step 6
The Standard Request for Change is closed