List of Change Types Defined

STANDARD CHANGE DEFINED:
A standard change is one that is considered pre-approved.  This type of change has a known and documented process model therefore success is ensured.  It is low impact (affects a small number of people) and is low in risk due to it having been done many times before.

NORMAL CHANGE DEFINED:

A normal change is one for which an assessment and evaluation must be completed.  Impact and risk are often high for a normal change.  The normal change is analyzed by the Change Advisory Board due to its nature.  If a request for change results in business functionality changes, many different board members will likely be engaged in the decision process.

EMERGENCY CHANGE DEFINED:
An emergency change is one that must be expedited due to the nature of the problem it is intended to fix.  If the problem is bigger than the risk of the change, it is evaluated and applied.  There is an Emergency Change Advisory Board (ECAB) to authorize this type of change.