Service Desk /Help Desk survey
We would like your feedback on how we are doing on providing phone based technical service at 603-HELP. Let us know about your most recent experience and what you think would make the service better.
Was this your first experience with the Service Desk? If not how many times have you used the desk before?
How did you find out about the Service Desk?
How long was your wait before talking to a technician?
Did the technician greet you and identify his/herself?
Was the technician friendly and cooperative?
Was your issue resolved? If not, were you refered to another contact or is your issue still outstanding?
Based on this experience, would you recommend that your colleagues use the Service Desk to resolve their technical issues?
Do you have any additional comments?