Computer Support

 

SPPS Information Technology provides a wide variety of services related to supporting individual users and computers.  Computer hardware of district-owned computers and many software applications are supported.


Hardware and software standards are important to ensure equity and reliability across the district.  Purchases made through the iProcurement system meet established standards for hardware and software applications.

Policies related to acceptable and responsible use of technology resources can be found here:

http://connect.spps.org/Information_Technology_Policies.html

 

Services Information Technology supports:

  • Set up new computers
  • Pro-active maintenance - periodic updates and upgrades
  • Re-active maintenance - break fixes
  • Software installation, according to IT standards
  • Hardware upgrades, according to IT standards
  • Security measures, including anti-virus protection
  • Support for peripheral devices, including printers
  • Equipment disposal at end of lifecycle

 

How to request service:

Service Desk

Your single point of contact for all SPPS IT services:

Submit a ticket
to get your technology related problem fixed:

http://servicedesk.spps.org

Log in using the following:
username: isd625\eXXXXXX  (X=your employee number)
password: your regular computer log in password

For assistance, click here: Login help video

Email service.desk@spps.org


Call
651-603-HELP(4357)

Hours: 7:00 am – 5:00 pm