First Time Users

For basic login information and how to create a ticket click below:

 How do I submit a ticket?
Video

View Existing Ticket and Adding a Note

If you need instructions on viewing or editing your ticket or you recieved an email that says your ticket requires your response, click below:

Viewing an Existing Ticket and/or Adding a Note
Video

Updating Contact Information

If you need instructions on updating your contact information:

Editing Your Contact Information
Video

I can't Log In

If you are having problems loging in please view the instructions below:

Troubleshooting instructions

Tickets from Home?

To submit a ticket from home click the link below.  You will need to log in using your Active Directory [ISD625\eXXXXXX] username and password.

Submit a Service Desk Ticket Here

Help

If you are unable to use the online Service Request Ticket system please call or email for service requests:

651-603-HELP (4357)
or
service.desk@spps.org