SPPS Service Desk
network.jpg

Your single contact for all SPPS IT services:
This is the place to submit a ticket to get your technology related problems fixed.

SPPS Staff can now fill out their own Service Request Tickets online!

Click the link below to log into the ticket system

Submit Service Desk Tickets Here
For automatic login please use Firefox

Log in using the following:
username: isd625\username  (username is usually eXXXXXX where X=your employee number)
password: your regular password to go with the username

 

FAQ - Frequently Asked Questions

First Time Users

For basic login information and how to create a ticket click below:

 How do I submit a ticket?
Video

View Existing Ticket and Adding a Note

If you need instructions on viewing or editing your ticket or you recieved an email that says your ticket requires your response, click below:

Viewing an Existing Ticket and/or Adding a Note
Video

Updating Contact Information

If you need instructions on updating your contact information:

Editing Your Contact Information
Video

I can't Log In

If you are having problems loging in please view the instructions below:

Troubleshooting instructions

Tickets from Home?

To submit a ticket from home click the link below.  You will need to log in using your Active Directory [ISD625\eXXXXXX] username and password.

Submit a Service Desk Ticket Here

Help

If you are unable to use the online Service Request Ticket system please call or email for service requests:

651-603-HELP (4357)
or
service.desk@spps.org