Service Desk Information

 

The Information Technology Service Desk is your single point of contact and the way to access all services IT provides to SPPS staff.


The IT Service Desk uses a ticketing system to intiate, track, and escalate (if neccessary) all IT service work for Saint Paul Schools.  This system allows us to maintain a high level of quality service for our customers.  Tickets are worked on by Service Desk technicians using remote access, Field Service technicians in schools and other district buildings, and subject matter experts when tickets require escalation.

 

How to request service:

Service Desk

Your single point of contact for all SPPS IT services:

Submit a ticket
to get your technology related problem fixed:

http://servicedesk.spps.org

Log in using the following:
username: isd625\eXXXXXX  (X=your employee number)
password: your regular computer log in password

For assistance, click here: Login video help

Email service.desk@spps.org

Call 651-603-HELP (4357)

Hours: 7:00 am - 5:00 pm