How to View your Ticket Status

Click here to View an existing Ticket

 

Viewing Instructions

FireFox & Safari

  • Click on the ≥ next to the ticket you wish to view this will highlight the row in blue
  • Click on the glasses icon to view the ticket details

 

Internet Explorer (Windows Only)

  • Click on the line for the desired ticket, this will highlight the row in blue
  • Click on the glasses icon to view the ticket details

 

  1. Click on the above link and log in using the following:
    username: isd625\username  (username is usually eXXXXXX where X=your employee number)
    password: your regular computer log in password
  2. Once you are logged in you will be presented with your ticket list.  Select  and open your ticket as instructed below:
  3. In the Ticket View you may read the Ticket History or add your own note by clicking on the pencil icon. 

    *Note that adding a note to a Resolved or Closed ticket will mark it as Re-Opened and the assigned tech will need to review it.
  4. Once done click on the home button to return to the ticket list
  5. Click the key in the upper right to log out.